Bobbi Boss African Roots Collection Crochet Braid - BRAZILIAN WATER CURL 10"

Shipping

-Orders are packaged and shipped on business days only. Business days are Mondays through Fridays (excluding national holidays).

-We do NOT ship out any packages on Saturday, Sunday or national holidays.

-Order cannot be cancelled once it is processed.

-We will not reimburse your order if your package is undelivered due to unpaid customs/duty fee.

-USPS First Class package DOES NOT come with: insurance, tracking, guaranteed delivery date. Please call your local USPS for further information regarding First Class packages.

Delivery

-FREE SHIPPING ON ALL CONTINENTAL U.S. ORDERS OVER $60

-Same Day Shipping Before at 5 PM (EST)

Return Policy

-Please note that when making an order with So Good BB, you are agreeing that you understand our Terms of Use as well as our Return Policy.

-All clearance and special sales are final.

-We will only accept returns if you received an incorrect or defective item.

-In the event that you receive an incorrect or defective item, please contact us at info@sogoodbb.com within 48 hours of the item being delivered. In the email,

please provide your name, order number, and an image of the incorrect or defective item.

Customers are responsible for the shipping costs of returns and exchanges.

There will be a minimum of 20%~30% restocking fee charged for all returns, depending on the condition of the item(s).

-There are no cash refunds for any of the return requests. Refunds will be given via So Good BB store credit.

-We do not accept any return requests after 48 hours of the package being delivered; you must contact us within this time period.

-Qualifying items must be in new condition and in the original packaging with no signs of being displayed or worn. This includes smells of perfume, oils, pet odor or smoke.

-Color swatches on our website can vary from the actual hair color due to the lighting or the monitor's display and settings. Color differences will not be regarded as product defects.

-If you received the correct color, as labeled, then we cannot provide you a refund/exchange.

-We must receive the return items within 7 business days of the return request. Any returned item that was not approved will be sent back to the customer and shipping will not be credited. We will replace any return item with the same exact item.

If the item is not available, we will provide a refund for the item. In any situation, we shall not send a replacement until the return item arrives to the store and is approved.

Return policy is subject to change without notice.

We accept PayPal, Visa, Master Card, Discovery, American Express.