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Store Policy

Terms of Service

Please read these terms of service ("Terms", "Terms Of Service") carefully before using the https://SoGoodBB.com Website (The "Service") operated by So Good Shop, Inc. ("Us", "We", Or "Our"). Your access to and use of the service is conditioned upon your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who wish to access or use the service. By accessing or using the service you agree to be bound by these terms. If you disagree with any part of the terms then you do not have permission to access the service.

 

Purchases

If you wish to purchase any product or service made available through the service ("Purchase"), you may be asked to supply certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (I) You have the legal right to use any credit card(S) Or other payment method(S) In connection with any purchase; And that (Ii) the information you supply to us is true, correct and complete. The service may employ the use of third party services for the purpose of facilitating payment and the completion of purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our privacy policy. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

 

 


Shipping Policy

-So Good BB shipping hours are Mon-Fri until 4pm EST. We do not ship on the weekends or on national holidays. 

-Weekend deliveries are NOT available. 

-Expedited domestic shipping services such as UPS Next Day Air, UPS 2nd Day Air, and USPS Priority Mail Express should be placed before 12:00 PM NOON EST (weekdays only) to be delivered on time. 

-Free shipping on orders over $69.99. No weight limit, bulk orders are welcomed. 

-Same-day shipping until 4 pm EST on business days unless the order is on hold (an email will be sent if the order is on hold). 

-Shipping may delay during the holiday season.

-Estimated delivery date on the checkout page and on the tracking information is not a guaranteed delivery date/time. We will not reimburse shipping fees for late standard shipping deliveries. 

-If a customer provides an incomplete or incorrect address at checkout, we won't take responsibility for the reshipping costs. Replacement will be sent after reshipping costs have been paid. 

-Free shipping offer is limited to domestic ground shipping only. Free shipping offer is not valid for International orders, APO/FPO/DPO, PO Box, HI, AK, PR, GU and U.S. VI. Special orders are ineligible for free shipping. 

-We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.

 

- Important Notice: Shipping delay may happen occasionally, especially during holiday shopping season or under unexpecting severe weather condition.

 

Please note:
Shipping Carriers have suspended guaranteed delivery dates. Be prepared for potential shipping delays. We are shipping daily and are doing everything we can to ensure your order arrives as fast as possible. We appreciate your patience.

 

Pickup Orders

-Customers who are near Duluth, GA may choose the "Free pickup" option at the checkout. An email will be sent once the order is ready for pickup. 

-The pick up location and our warehouse addresses are different. We will send an email with the pick up location address once the order is ready for pick up. 

-Pickup order processing hours are Mon-Fri until 4pm EST (weekends, national holidays closed).
-If a customer chooses the "Free pickup" option by mistake, we will send an email shipping fee invoice so the order can be shipped. 
-Pickup orders will be kept at the pickup location for 30 days only. So Good BB is not responsible for the unclaimed orders after the 30 day period. 

International Orders

-International shipping options available including USPS, UPS and DHL Worldwide. 

-Customs fee/VAT is not included in the international shipping fee. Customs fee may be charged. Customers are responsible to pay the fees associated with the international orders upon the delivery. We will not reimburse your order if the package is undelivered due to unpaid customs/duty fees. 

-Shipping cut off time for International orders is noon EST (Mon-Fri, holidays closed). 

-DHL Worldwide shipments will be shipped on Tuesdays and Fridays only. 

 

Return/Cancellation Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. This also applies to order cancellation requests. Once the order is submitted at SoGoodBB.com, it cannot be cancelled. However, customers can return the order. Please see below for more information on our return policy.

 

Returns

All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. Original shipping cost is non-refundable. 

 

Return Process

To return an item, please email customer service at info@sogoodbb.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and your RMA number printed or written on a piece of paper, and mail your return to the following address:

 

So Good BB

Attn: Returns

2605 N Berkeley Lake Rd

Suite 600 

Duluth, GA 30096

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. 

 

Exceptions

The following items cannot be returned:

-Clearance and final sale items (including items marked as "Unbeatable")

-Worn wigs, wigs that were tampered with (usage of dye, lace being cut off, etc), hair without the original packaging 

-Hair care products, cosmetics

-Original shipping cost

For defective or damaged products, please contact us at the contact details below to arrange an exchange. 
Questions
If you have any questions concerning our return policy, please contact us by email. 
Email: info@sogoodbb.com 

 

 

  

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the service. We may experience delays in updating information on the service and in our advertising on other web sites. The information found on the service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the service and we cannot guarantee the accuracy or completeness of any information found on the service. We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the service may be governed by rules that are separate from these Terms & Conditions. If you participate in any promotions, please review the applicable rules as well as our privacy policy. If the rules for a promotion conflict with these terms of service, the promotion rules will apply.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the service. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. Intellectual property the service and its original content, features and functionality are and will remain the exclusive property of So Good Shop, Inc. and its licensors. The service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of So Good Shop, Inc..

 

Privacy Of Children

Children are not eligible to use our website. We will not knowingly collect any information from any individual below the age of 13. If we find any information submitted by an individual under the age of 13, we will delete the information immediately.

 

Links To Other Web Sites

Our service may contain links to third party web sites or services that are not owned or controlled by So Good Shop, Inc.. So Good Shop, Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that So Good Shop, Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

 

Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the terms. If you wish to terminate your account, you may simply discontinue using the service. All provisions of the terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

 

Indemnification

You agree to defend, indemnify and hold harmless So Good Shop, Inc. And its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of A) your use and access of the service, by you or any person using your account and password, or B) a breach of these terms.

 

Limitation Of Liability

In no event shall So Good Shop, Inc., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (I) Your access to or use of or inability to access or use the service; (Ii) Any conduct or content of any third party on the service; (Iii) Any content obtained from the service; and (Iv) Unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

 

Disclaimer

Your use of the service is at your sole risk. The service is provided on an "as is" and "as available" basis. The service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. So Good Shop, Inc. its subsidiaries, affiliates, and its licensors do not warrant that A) The service will function uninterrupted, secure or available at any particular time or location; B) Any errors or defects will be corrected; C) The service is free of viruses or other harmful components; or D) The results of using the service will meet your requirements.

 

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

 

Governing Law

These terms shall be governed and construed in accordance with the laws of Georgia, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, The remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our service, and supersede and replace any prior agreements we might have had between us regarding the service.

 

Changes

We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the service.

 

Contact Us

If you have any questions about these terms, please contact us.